Ordering and Delivery

Order online

Add the products you require to your cart and select your preferred delivery option. Then pay securely through our payment provider Worldpay.

Order By Phone

Call us on 01905 798123

We have our Customer Service team ready to take your order from 8.30am through to 5:30pm Monday to Friday.

Order By Fax

Fax us on 01905 791888.

If you prefer to fax your order through to us it will be processed as quickly as possible. One of our Customer Service team will contact you to confirm the order details upon receipt.

Next Day Delivery

The vast majority of orders placed by 4pm using our standard service are delivered within 1-2 working days.

However if you need it guaranteed next day choose from our Premium pre-12 or Premium pre-9 options.

We also offer a Saturday AM delivery option. (Exceptions include orders to NI and Éire and certain excluded postcode areas.)

Delivery From Plex Display

Plex Display know that when you place an order you want the goods as soon as possible. Here are a few facts and figures to reassure you of our commitment to customer service.

  • All UK orders placed by 4pm are processed for same day despatch.
  • Orders placed after 4pm are processed the next working day.
  • Orders to Northern Ireland and Eire must be received by 12:00 noon, Eire orders subject to 2 working days delivery.
  • Remote and offshore areas (excluded postcode areas) may be subject to additional charges and longer delivery. Please call 01905 798123 for more information.
  • Deliveries can be made from as early as 6:45am to 5:30pm (Please ensure you are there to receive your order or advise us of your opening times)
  • All deliveries MUST be signed for. If we are unable to deliver, a card will be left with a FREEPHONE number to call to rearrange delivery.
  • Any concern or damage to your delivery must be reported to our customer services department within 24hrs of receipt of goods on +44 (0)1905 798123 or via email to customerservices@plexdisplay.com. Any goods received damaged must be signed for as damaged upon receipt. Plex cannot be held responsible for goods received damaged in transit and not signed for as such.
  • All prices exclude duty & VAT charges

Delivery From Plex Display

UK Mainland Delivery Options

  • Standard 1-2 Working Day Delivery
  • Guaranteed Next Working Day Delivery Before 12.00pm
  • Guaranteed Next Working Day Delivery Before 9.00am
  • Guaranteed Saturday Delivery

Plex Display reserve the right to increase prices subject to fluctuations in fuel surcharges.

Excluded Postcode Areas (Extra charges and increased delivery times will apply to the following postcodes):
AB26+, All BT Postcodes, DD2+, All DG Postcodes, EH38, EH43-46, All GY Postcodes, All HS Postcodes, All IM Postcodes, All IV Postcodes, All JE Postcodes, KA27, All KW Postcodes, KY13, PA20, PA28-31, PA34-35, PA41+, PH3+, PO30-PO41, All TD Postcodes (Except TD15), TR21-TR25, All ZE Postcodes.

Collection

Alternatively you can place and pay for your order and then arrange to either collect your goods in person, or arrange your courier to collect on your behalf from our Droitwich base between 8:30am – 5:00pm Monday to Friday.

Returns And Restocking Policy

If you are not entirely satisfied with your purchase, we’re here to help.
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items from Plex Display within a period of 7 working days, beginning with the day after the day on which the item is delivered. This applies to all of our products. We can accept returns of complete product, which is unused and in an “as new” condition.

Returns

You have 28 calendar days to return an item from the date you received your invoice. To be eligible for a return, we ask you contact us by prior arrangement; via email or in writing, your item must be unused and in the same condition that you received it. Returned item/s must be in the original packaging. Your item needs to be accompanied by a receipt or proof of purchase, and a completed returns form. Dependent on the nature of the return a 25% handling charge may apply. Details will be given upon initial contact with our customer service team.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment), the time for you to receive this will depend on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item (unless the goods are defective) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your final refund.

Returns form

Download your returns form click here

Contact Us

If you have any questions on how to return your item to us, contact us.

Payment Options With Plex Display

Credit Account
Please call us on 01905 798123 to apply for a Trade Credit Account.

Pro-Forma
We can email, fax or post a pro-forma invoice to you for payment by Credit Card, BACS or cheque.

Credit Cards
All major credit cards are accepted (3-D Secure).

What is 3-D Secure?
Plex Display operate a 3-D Secure Store for the peace of mind of their internet customers.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and Mastercard, to reduce fraudulent purchases by verifying purchaser identity during online transactions. The benefits of implementing 3-D Secure include a reduction in disputed transactions and chargebacks and their resulting financial expense.

Visa has branded this program as ‘Verified By Visa’, while Mastercard’s version is called ‘Mastercard SecureCode’. Plex Display are using and support both Verified by Visa and Mastercard SecureCode as part of our standard service to those customers that have registered for 3-D Secure.

The primary benefit of 3-D Secure for the cardholder is that 3-D Secure provides increased confidence that their card details are secure when purchasing over the internet.

If you would like further information, please visit:
Verified By Visa can be found at Verified By Visa
Mastercard SecureCode can be found at Mastercard SecureCode